An online support help desk or a wiki section is an excellent way to help and reach your customers who own very limited knowledge of your products or services. There was a time when putting together knowledge base and Wiki-type sites used to be very difficult. Nowadays, you can use various content management systems to start managing your database of information. Sp, here in this collection we have compiled a list of top 13 fresh free download WordPress knowledge base plugins for your WordPress blogs.
These knowledge base WordPress free plugins are the best way to give support to your customers via your website. Your customers or users will surely appreciate your efforts to create a friendly customer support system for them. Customers can easily contact through contact form available at your help desk website. You might also want to take a look at our previous selections: Free Recent Comments Widgets for WordPress, Premium Lifestyle WordPress Themes, Free WordPress Facebook Sidebar Plugins and Best Free Blackletter Fonts.
1. Doc It (Documentation)
With this plugin you can organize your documentation for whatever it is you need to tell people about. For instance if you sell plugins and need to explain how it all works with FAQS, or you have a book and want to create an index of chapters, or a video game’s information, the list goes on and on.
2. Ultimate FAQ
Create, organize and publicize your Frequently Asked Questions in no time through your WordPress Admin Panel with this easy to use plugin. Create FAQ categories, Create FAQ posts and assign to categories to them, An AJAX search form, Export all FAQs to a PDF to create a user manual, Insert custom CSS to style your FAQ posts, Select animation options for displaying FAQ posts.
3. UserDeck Customer Support
UserDeck provides customer support software that embeds into your WordPress website. A ticketing system to allow your customers to contact you through email and embedded widgets. Inline widget can be used as a contact form or a ticket portal to let users manage tickets from inside the WordPress control panel. Integrates with WordPress for authenticated sessions to track user name and email on tickets.
4. Encyclopedia / Glossary / Wiki
Encyclopedia is the state of the art WordPress encyclopedia / lexicon / glossary / wiki / dictionary plugin which enables you to create, manage and present a knowledge base, completely fused in your WordPress and fully compatible with all the cool publishing tools you like. Enjoy the easy way to manage your contents with WordPress in combination with a whole bunch of smart features like automatically term linking in your websites contents.
5. Step by Step
Display your data step-by-step style with images and display them on your post or pages in minutes with ease. Keep the standard WYSIWYG content separate from your step-by-step instructions for easy editing. Create step-by-step instructions with ease. Each step is created in its own separate module. Separate interface for creating steps. Use the standard WYSIWYG editor for background type of information. Specify a specific image per step. Specify a specific text per step. Add a custom description for you step-by-step instructions.
6. CM Tooltip Glossary
CM Glossary Tooltip is a plugin for WordPress that enables you to parse posts or pages for defined glossary terms, by adding links to a glossary term page that contains the definition of the term used. The CM Glossary Tooltip plugin, when enabled, displays a tooltip containing the definition when users hover over the term. CM Tooltip creates a glossary index with all terms used.
7. Yada Wiki
Yada Wiki provides a wiki post type, custom tags and categories, and a table of contents option. The plugin allows you to link your wiki pages together using the wiki page titles. When viewing wiki pages, if the wiki page exists it shows as a link. If it does not exist, and the user has permissions to edit posts, then the link shows up in red to indicate that the page needs to be created. You can click on the link to go to the page editor to create the new page.
Elevio for WordPress plugin that integrates with your existing knowledge base, chat client, support system and more.
9. Knowledge Base CPT
The plugin adds a Knowledge Base tab to your admin menu, which allows you to add articles just as you would regular posts. This allows you to keep your articles even if you change theme.
10. WP Knowledgebase
Create an attractive and professional knowledgebase. It’s easy to use, easy to customize, and works with any theme. Customise your catalogue presentation easily (choose theme colour, sidebar layouts, number of articles to show etc). Super fast search, with predictive text. A selection of sidebar widgets (search, categories, tags, posts). Integrated breacrumb (on/off). Display comments on knowledgebase articles (on/off). Drag & Drop for custom ordering of articles and categories.
11. LiveHelpNow Help Desk
LiveHelpNow is a responsive, reliable, and extremely affordable Help Desk Software for your website. The HelpOut Tab plugin displays help desk options to visitors in a snappy right tab that’s easy to spot and works intuitively- pointing customers with questions to instant answers so they can find all the information they need to make a confident purchase.
12. WordPress Tooltips
WordPress Tooltips is a simple & quick & light & powerful jQuery tooltips solution that help you to add tooltips in post title/post content/post excerpt/post tags/wordpress archive/wordpress menu items/gallery and so on. You can add text, image, link, video, radio, mp4 in tooltips, it can be used as a glossary too.
WordPress Wiki transforms your WordPress website into a fully functioning wiki, or adds wiki pages to your WordPress blog. Multiple Wiki sites on a WordPress MultiSite install – so any user of your site can have their own Wiki. Wiki supports creating and editing Wikis by users who can edit posts in your blog. Users can edit the Wiki from the frontend as well as the Admin Dashboard.