An efficient customer support system is a crucial determining factor in the success of any service-oriented business. In an age where consumers have access to millions of small businesses online, business owners need to offer the kind of customer service that will not only ensure a customer’s continued patronage, but will also have them telling all their friends and family members about their positive experience.
If you have a WordPress business site, we have compiled a list of plugins to help you compare tools & apps at your disposal.
WP Support Plus Responsive Ticket System
This plugin allows you to add a complete and intuitive help desk ticket system on your site. It also allows for guest ticket submission so that users do not need to create an account before they are able to send you their concerns. Using this plugin, you can create unlimited customer service representatives as well as receive an unlimited number of tickets. Some of the features included for premium accounts are: email notifications, ticket exportation to CSV, conditional agent assignment, Google calendar integration, and more.
Awesome Support Plugin
As its name suggests, this awesome free plugin provides a comprehensive list of features that you will find indispensable if you are just starting out with your small business. This allows your customer support agents to receive e-mail notifications for every stage of a ticket’s lifecycle, collaborate with other agents on a ticket, create tickets on behalf of a customer, and many others.
This plugin is a free HelpDesk plugin which allows you to receive customer concerns and suggestions in the form of a ticket. Unlike other plugins which usually stores your data on the cloud, WSDesk stores all your data on your system, ensuring better data privacy and security. Some of its top features include e-mail piping, the ability to create unlimited agent accounts, e-mail blocking, and attachment support.
Chat is a responsive and premium, live-chat service platform which you can place on your site as a widget. It allows your customers to easily open up a chat window to start a conversation with one of your support team members. If none of your support team members are available at the moment, this plugin will also allow your customers to leave a message so that your support team can attend to their concerns as soon as they are live.
ClickDesk Live Support
ClickDesk Live Support is another open-source ticketing system for WordPress sites which have intuitive features that make it stand out from the rest of the plugins in this list. This includes the availability of live chat, voice support, and video chat features. It combines many of the functionalities available in multiple plugins into just one comprehensive system so that you can provide your customers with multiple options in order to get in touch with you. It also has an advanced reporting feature, which allows you to gain more insight about your business.